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Lushcups
Email: info@lushcups.com.au
Phone: (02) 9743 4009
Url: www.lushcups.com.au
 
Shop 6, 405 Concord Road
Concord West, NSW 2138


payment methods accepted

Eway Payment Gateway

FAQ and Holidays

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Where is your bakery located in Sydney?

We are located at:

Shop 6,

405 Concord Road CRN Hospital Rd

Concord West 2138 Sydney

Phone :02 9743 4009

 

What Are your opening hours?

Monday     CLOSED

Tue to Fri  9am to 3pm 

Saturday   9.30am to 1PM

Sunday     CLOSED

 

Are you open all year round?

We close on all public holidays. See below for our annual leave times  

 

EASTER PUBLIC HOLIDAYS 

APRIL SCHOOL HOLIDAYS

CLOSED MODAY 10TH APRIL 2017

BACK FOR NORMAL TRADE THURSDAY 27TH APRIL 2017

 

QUEENS BIRTHDAY

CLOSED MONDAY 12TH JUNE 2017

 

JULY  HOLIDAYS

We are  still taking orders over this time off for dates After monday 24th july so please dont hesitate to call 97434009 or email info@lushcups.com.au

CLOSED FROM MONDAY 10THJULY 2016

BACK FOR NORMAL TRADE TUESDAY 25TH JULY 2017

 

OCTOBER SCHOOL HOLIDAY 2017

CLOSED MONDAY 2nd OCTOBER

BACK FOR NORMAL TRADE TUESDAY 10TH OCTOBER 2017

 

DECEMBER CHRISTMAS BREAK

CLOSED 25TH DECEMBER

BACK ON THE WEDNESDAY THE 1ST FEBUARY 2017 FOR NORMAL TRADE  

 

Rememeber Lushcups may be on holidays, but you can still place your orders online and when we return we will process & deliver.

www.lushcups.com.au

Email: info@lushcups.com.au

 

 

Can you buy cupcakes in your bakery? And are your cakes cooked daily?

 

LUSHCUPS bakery always has cakes under the counter in most of our flavours

Cupcakes are baked each morning.

 

We are well stocked for those last minute occasions .You can purchase cakes in a number of packages

6  mini cupcakes $14


8 mini cupcakes $18

12 mini cupcakes $25

24 mini cupcakes $50

 

6  regular cupcakes $24
 


12 regular cupcakes $55

 

*These prices are for under the counter cupcakes only

 

What size are your cupcakes?

 

Our regular size cupcakes are:

Approximately 5.5cm in diameter and 5.5cm in height


Our mini size cupcakes are:

Approximately 4cm in diameter and 4cm in height (50c coin)


Our Maxi size cupcakes are:

Approximately 15cm in diameter and 7cm in height and feeds 8 to 10 guests


Our large 9"cake size is:

Approximately 25cm in diameter (Round) and 10cm in height and feeds 25 guests

 


 Our large 9"cake size is:

Approximately 25cm in diameter (Round) and 10cm in height and feeds 25 guests

 

Our large 9"cake size is:

Approximately 25cm in diameter (Round) and 10cm in height and feeds 25 guests

 

What are the prices of your cupcakes?

 

Please note all prices on the web are inclusive of GST

 

MINI cupcakes basic start at $1.80 and go up to $3.80(depending on decorations)

 

REGULAR cupcakes basic start at $3.20 and go up to $4.80(depending on decorations)

 

MAXI cupcakes basic start at $46 and go up to $85(depending on decorations)

 

 

I forgot to order a cake ...do you have last minute orders?

 

Yes we do take “last minute” orders.

 

Please be considerate when placing last minute orders for a Friday , this an extremely busy day and in some cases we may not be able to squeeze your delivery in, it really depends on how many orders we already have booked in for that  day. Try your luck, we will contact you if we can not fulfill your order ASAP

 

For “last minute” Saturday orders (pick ups only) please have these in by 2.30pm on the Friday.

 

For “REALLY last minute” You call Saturday morning for a Saturday pick up (only) it depends on the day how we can help you

 

Be aware that we are under a lot of pressure on Saturday .PLEASE before you call look at what is available for last minute and be clear with what you would like to order..dont call unless you have made up your mind on what you would like.

 

Can we collect from your bakery?

 

Yes you can pick up from our bakery,

Shop 6,405 Concord Road Concord west Sydney. We have plenty of parking right out the front of our shop and for those large orders we will assist you to the car and advise the best way to pack your car for safe travelling with the cakes. Bring a towel and clear your boot for larger orders

 

 

Do you deliver?

 

Yes we deliver all over Sydney Monday to Saturday

 

We cater for “last minute..OOOP’s I forgot to order”In our “same day Deliver section” you can place orders to be delivered on that day however your orders must be in by 10.00am.

 

These will be delivered during the delivery window see below table:

 

 

DELIVER WINDOW for “same day deliveries”

Monday         CLOSED

Tue to Thus   11.30 to 3pm

Friday            11.30am to 5pm 

Saturday       NOT availabale 

 

 

For all other deliveries we do these on  

 

Monday to Saturday we DO NOT give specific delivery times however they will be delivered in the deliver window times below see table:

 

DELIVER WINDOW

Monday          CLOSED

Tue to Thus    11.30 to 3pm

Friday             11.30am to 5pm 

Saturday         6.30am and 2pm.

 

 

Please note Saturday and weekday deliveries are always heavily booked so we CAN NOT deliver to you BY or BEFORE or AFTER a particular time! We realize that you may have a sleeping baby Or that you may Have sports that you need to attend Or that you may not be home because of other commitments …We are very sorry but if you have organized a delivery for a Saturday or weekday you need to be there to accept the deliver during our delivery window time please make special note that SATURDAY delivery times are from 6am until 2pm

 *If you need them for a particular time we suggest that you have your order delivered the day before.

 

 *Or come and collect from our bakery .

 

 

 

I want my cakes delivered before 10am can this happen?

 

Yes it can we suggest you place your order for delivery the day before .Keeping in mind the flavours of the cakes that last longer vanilla sponge may dry out a little (kids Don’t care but adults migh)

 

 

Where do you deliver to ?

 

We deliver all over Sydney to the following places: Residential, office, Hospitals(this may incur an extra charge due to parking $ and finding the rooms at the hospital), schools/Universities, function centers.

 

How do I take care of my cakes ?

 

Our cakes are refrigerated after they have been decorated for freshness and travel purposes .For your eating enjoyment allow cakes to come back to room temperature keeping in mind the weather for hotter days Approximately 2 hours and for colder days Approximately 3 to 4 hours

 

If you received your cake a day before your function  please keep cupcakes and cakes refrigerated (unless advise NOT to by a Lushcups Member)

 

Then For your eating enjoyment allow cakes to come back to room temperature keeping in mind the weather for hotter days Approximately 2 hours and for colder days Approximately 3 to 4 hours

 

In some cases you may be taking your cake to a resturaunt or function centre they may offer to put your cake or cupcakes in the cool room or fridge , we do not advise to do this is you will be aeting the cake within four hours after arriving as they will be ROCK hard.. please stick to the following method : For your eating enjoyment allow cakes to come back to room temperature keeping in mind the weather for hotter days Approximately 2 hours and for colder days Approximately 3 to 4 hours

 

 

How long do the cakes last for if kept in the fridge? Can I freeze my cakes ?

 

We do not recommend freezing however we have done test in the bakery and it can be done , only for cupcakes and simple cutting cakes with simple decoration) .So if you HAVE to freeze (which we do not recommend) Then keep them in the cake box and seal well with a plastic bag being careful not to damage the cupcakes or cake, place in the freezer, pull them out a day before you want to eat and leave in the fridge to thaw then pull them out of the fridge to come to room temperature. Only freeze for two days maximum.

 

Please be aware that we do not recommend freezing... this is just a guide ! And is at your OWN risk!

 

 

What are the terms and conditions of hiring a cupcake tower?

 

First of all you can only hire a tower if you are ordering cakes. The tower hire is $20 Non refundable and must be brought back to us (CLEANED) and in the same way you received it ,do not pull the towers apart please leave them assembled.

The tower must be brought back ON THE DATE SPECIFIED ON THE SHEET ATTCAHED TO THE TOWER .If a tower is lost stolen or broken you will be not receive your $100 bond back charged an extra $50 to replace it

 

 

Do I get my $20 back when I hire a cupcake tower from lushcups?

 

No, this is a hire fee that is non refundable

we also take $100 security fee this will be refunded at the time you return the tower in the same condition it was given to you see above conditions.

 

 

How long can I hire the tower?

 

The tower has to come back by  THE DATE SPECIFIED ON THE SHEET ATTCAHED TO THE TOWER the following day

 If you do not bring the tower back you will be charged $10 a day for every day that it is late and this will be deducted from the security fee.

 

Can I customize my cakes?

 

YES,please call 02 743 4009 to discuss or send an email  INFO@LUSHCUPS.COM.AU of what you are after so we can quote you INCLUDE IMAGES IF YOU CAN please see lushcups cupcakes face book page in our photo gallery for all latest designs that have not yet been up loaded to our website ..LIKE our face book page so you can be updated weekly

 

I want my cakes delivered before 10am can this happen?

 

Yes it can we suggest you place your order for delivery the day before .Keeping in mind the flavours of the cakes that last longer vanilla sponge may dry out a little (kids Don’t care but adults might)

Vanilla sponge should be eaten on the same day as they are baked

All other flavours (chocolate mud, caramel mud, and white chocolate mud red velvet etc) can be kept for up to 3 days after baking if kept in the fridge..please follow our care instructions for your best eating enjoyment

 

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