FAQ

180810_012.JPG.180180810_009.JPG.180 15.09.10_044.JPG.180

What times /days are you open?

Does lushcups have a bakery ?

yes , shop 6 , 405 Concord road Concord West  02 9743 4009

 

shop hours

Monday 9am TO 2pm

WednesdayY to friday 9am to 4pm

Saturday 8AM to 11AM (last cake pickups for orders 10.30AM)

Closed Sunday

Can you buy from under the counter?

yes

Are your cakes cooked daily?

LUSHCUPS bakery always has cakes under the counter in most of our flavoures .Cupcakes are baked each morning  .

 

You can come in have a regular coffee and mini cupcake for $4 or if you are feeling really naughty you can upsize to a regular coffee with a regular size cupcake for $6
 

We are well stocked for those last minute occasions ..you can purchase cakes in a number of packages
1. 6 mini cupcakes  $10
3. 16 mini cupcakes $26
4. 24 mini cupcakes $36
5. 48 mini cupcakes $70
6. 5 regular cupcakes $16
7. 9 regular cupcakes $28
8. 12 regular cupcakes $38
9. 25 regular cupcakes $75
 *these prices are for under the counter cupcakes only

all other packages that are online must be ordered in advance as we make all the cupcakes to order however our counter is stocked with our flavoured cupcakes as per (mixed box in the cupcake cake section) see this link   

What size are your cupcakes?

Our regular size cupcakes are approx 5.5cm in diameter and 5.5cm in height
Our mini size cupcakes are approx 4cm in diameter and 4cm in height (50c coin)
Our Maxi size cupcakes are approx 15cm in diameter and 7cm in height and feeds 8 to 10 guests
Our large 9"cake  size is approx 25cm in diameter (Round)and 10cm in height and feeds 25 guests

 

what are the prices of your cupcakes?

*please note all prices on the web are inclusive of gst*

mini cupcakes basic start at $1.80 and go up to $3.80(depending on decorations

regular cupcakes basic start at $3.20 and go up to $4.80(depending on decorations

maxi cupcakes basic start at $35 and go up to $85(depending on decorations

Do you deliver?

yes we deliver all over sydney if you have your orders in by 10am and these will be  delivered on the same day we can not give you delivery times however thay will be delivered between 10am and 2pm weekday and 7am and 11am on weekends . If you need them for a particular time we suggest that you have your order delivered the day before 

we delive to :

  • residential
  • office
  • hospitals...(this may incur an extra charge due to parking $ and finding the rooms at the hospital)
  • schools/universities
  • function centres
  • sometimes parks depending what one ! 

    can we collect from your bakery?

    Yes you can pick up from our bakery , shop 6 ,405 Concord Road Concord west sydney. We have plenty of parking right out the front of our shop and for those large orders we will assist you to the car and advise the best way to pack your car for safe travelling with the cakes !

 How do I take care of my cakes ?

Our cakes are refridgerated once made for frshness and travel purpose for your eating enjoyment allow cakes to come back to room temperature keeping in mind the weather for hotter days  Approximately 2 houres and for colder days  Approximately 3 to 4 houres

 How long do the cakes last for if kept in the fridge?

Vanailla sponge should be eaten on the same day as they are baked

 

all other flavoures (chocolate mud,caramel mud,and white chocolate mud) can be kept for up to 3days after baking if kept in the fridge

 Can i freeze my cakes ?

we do not recommend freezing however we have done test in the bakery and it can be done ..So if you have to freeze (which we do not recommend) keep them in the cake box and seal well with a plastic bag , place in the freezer, pull them out a day before you want to eat and leave in the fridge to thaw then pull them out of the fridge to come to room temperature. Only freeze for two days maximum..Please be aware that we do not recommend freezing... this is just a guide !

 What are the terms and conditions of hiring a cupcake tower?

First of all you can only hire a tower if you are ordering cakes. The tower hire is $20 Non refundable and must be brought back to us (CLEANED)

The tower must be brought back the next day on a week day and on the monday if hired on a

If a tower is lost stolen or broken you will be charged $150 to replace it

 

 Do i get my $20 back when i hire a cupcake tower from lushcups?

No, this is a hire fee that is non refundable

we also take $100 security fee this will be refunded at the time you return the tower in the same conditiion it was given to you

 How long can i hire the tower?

week days the tower has to come back the following day (mon to fri) If hired for a saturday  the tower MUST come back on the Monday after . If you do not bring the tower back you will be charged $10 a day for every day that it is late .this will be deucted from the security fee

 

 can i customize my cakes?

some times ..please call 02 743 4009 to discuss

 i want my cakes delivered before 10am can this happen?

yes it can we suggest you place your order for delivery the day before keeping in mind the flavoures of the cakes that last longer ( dont choose vanilla sponge )

I forgot to order a cake ...do you have last minute orders?

yes we do last minute orders ..please be considerate when placing last minute orders .

When ordering on a  Friday for last minute Saturday deliveries or pickups please have these in by 11am on the friday , in some cases we may not be able to sqeeeze your delivery in, it depends on how many orders we already have booked in  for that Saturdayand if it is REALLY last minute eg : you call sat morning for a sat pick up (only) that it depends on the day how we can help you ...

 

spacer